Terms and Conditions


Terms and Conditions



By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, www.evisa.com.vn may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

Processing time

Processing time for visas and passports quoted by www.evisa.com.vn are approximate and based on processing times provided by Consulates and the Department of State under normal circumstances. Processing time should be calculated starting the next business day after you submit your application online through evisa.com.vn. Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations. evisa.com.vn will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees or any portion thereof will be refunded due to delays or denial of service.

Fees and Payments

You agree that your credit card(s) or your payment account will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by www.evisa.com.vn or by any other vendor or service provider through www.evisa.com.vn. You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of your visas upon arrival Vietnam at the airport, Vietnam transit visa and Vietnam embassy visa  are subject to change, including, but not limited to, stamping fees, application forms and documentation required for visa issuance, which are subject to change without notice.

Service Description

evisa.com.vn does its best to correctly describe all services that appear on the website. However, evisa.com.vn does not warrant that all the statements, definitions, and descriptions are most current, compete, accurate, and error free. Vietnam Immigration Department often changes its requirements and fees without prior warning and changes can take effect immediately. In any event, shall any description of service or any information on our site become outdated or inaccurate, you agree to hold evisa.com.vn harmless. You will not hold evisa.com.vn responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the evisa.com.vn website.


Requirements and fees related to the processing of visas upon arrival Vietnam, Vietnam transit visa, Vietnam embassy visa are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Vietnam Immigration Department may request additional documentation at their discretion. They may also decline approve for visa upon arrival without disclosing the reason for denial. Processing time for visas and passports quoted by evisa.com.vn are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. evisa.com.vn will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. evisa.com.vn reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.


Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.


By using this site and our services you give evisa.com.vn your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials which you can unsubscribe at any time. All updates about your visa status are sent to you via email and might be by phone only in emergency and/or it is impossible to contact via email.


By submitting registration and application forms, you certify that the information you provide is true and correct, and you allow us to use your personal information for submitting to Vietnam Immigration Department to get approval letter for your Vietnam visa. We will not responsible for any trouble or problem may causing if you send us incorrect or fake passport details. Please refer to our Privacy Statement that governs submitted & distributed information.

 Intellectual Property

This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of Vietnam and other countries. All logos, images, Web site design, text, graphics, software, HTML code used to generate Web pages on evisa.com.vn, are the sole property of evisa.com.vn and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of evisa.com.vn. All other service marks, trademarks, names or logos, individual articles, columns and other elements are the property of their respective owners. evisa.com.vn is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.

Copyrights and Trademarks compliance

evisa.com.vn takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold evisa.com.vn free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify evisa.com.vn of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow evisa.com.vn enough time to investigate and respond to any such infringement or accusation before taking any legal action.


You shall indemnify, hold and save harmless, and defend at your own expense evisa.com.vn, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.


You agree that evisa.com.vn shall have the right to terminate your ability to access this site at any time without notice and you that will not hold evisa.com.vn responsible or liable for any damages whatsoever. evisa.com.vn reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.


This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

Restrictions on Use

This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF evisa.com.vn.


All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall evisa.com.vn be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. evisa.com.vn hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, evisa.com.vn, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from nonperformance. evisa.com.vn does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

Entire Agreement

This agreement along with the Privacy Statement constitute the entire agreement between you and evisa.com.vn and supersedes any and all prior agreements, statements or representations regarding evisa.com.vn. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

Cancellation & Refund Policy

We apply the most flexible cancellation and refund policy for our clients. Please direct your attention to our Refund Policy, by which you also agreement to be bound when using this site. Refund Policy is a part of this agreement.

1. Cancellation

We guarantee to give clients the pre-approval letter within 12 - 48 hours, so applications will be processed as soon as completed. If for any reason you wish to cancel a service before your passport and other supporting documents were received by www.evisa.com.vn you can do so without any penalties or charges using Cancel/Delete function in your account when logged in or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.  You will receive a full refund of any fees paid for this particular service and for return shipping (if prepaid). However, no refund will be given after you receive approval letter from Vietnam Immigration Department.

2. Refund Policy

In case of denied applications without changes or changes are made in appropriate time, refund will be as:

- Denied applications will be refund 100%

- With errors made by client and request to arrange a new correct one, we will charge as follow: 1 month single entry visa (VOA) will be requested again and we charge for extra 50% for arrange new approval letter, for 3 month visa on arrival we will charge for extra 80% fee to request again for new approval letter.

- With our mistake, we are going to re-do the new approved letter.

evisa.com.vn cannot process refunds for Credit Card payments over 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.

We reserve the right to modify these refund policy without prior notice.

*** IMPORTANT NOTED:  In case of Rush, Urgently, Emergency visa requested, the cancellation to order a Visa approved letter will not permitted after you tick to agree with the Term & Conditions to settle for the payment, and the visa application fee and others additional charges, courier fee incurred will not be refunded.

To inform you that, we only refundable for full amount in case of REJECT OR DENIED by Immigration Department of Vietnam in ordered for Normally, Express visa service and Rush, Urgently, Emergency. Do not cancellation and requested for refund in case of Fast Track (Pick up airport) service.

Why apply Visa with us

Welcome to Evisa.com.vn, getting more experience for Visa On Arrival (VOA) through online secure system, quickly and very convenience, easier with 4 steps to get Vietnam visa. This visa online service recommended and approved by Lonely Planet, Legalnomads.com.

  • Multiple processing options as quick as 50 minutes up to 1 and half hours.
  • 100% money back Guarantee
  • Confidential visa approved letter available
  • Making sure 100% approved by Immigration Department
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