Cancellation & refund policy

I. Cancellation & refund policy

1. Cancellation

We guarantee to give clients the pre-approval letter within 24 - 48 hours, so applications will be processed as soon as completed. If for any reason you wish to cancel a service before your passport and other supporting documents were received by you can do so without any penalties or charges using Cancel/Delete function in your account when logged in or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. You will receive a full refund of any fees paid for this particular service and for return shipping (if prepaid). However, no refund will be given after you receive approval letter for your visa from Vietnam Immigration Department.

2. Refund Policy

In case of denied applications without changes or changes are made in appropriate time, refund will be as:

- Denied applications will be refund 100%

- With errors made by client and request to arrange a new correct one, we will charge as follow : 1 month single entry visa (VOA) will be requested again for free; charge extra 50% for arrange new approval letter 3 month visa on arrival, and charge extra 80% fee to request again for new approval letter of Vietnam transit visa and Vietnam embassy visa.

- With our company's errors, we will refund 100% fee or arrange the new one correctly. cannot process refunds for Credit Card payments over 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.

We reserve the right to modify these refund policy without prior notice.

***Please noted that: For the case of Rush visa, Urgent visa, Emergency visa,  The Cancellation is not permitted and the visa application fee and other additional charges, courier fee incurred will not be refunded

For cancellation or refund request, please email to This email address is being protected from spambots. You need JavaScript enabled to view it.


Why apply Visa with us

Welcome to, getting more experience for Visa On Arrival (VOA) through online secure system, quickly and very convenience, easier with 4 steps to get Vietnam visa. This visa online service recommended and approved by Lonely Planet,

  • Multiple processing options as quick as 50 minutes up to 1 and half hours.
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